If you’re considering buying a franking machine or are using a franking machine for the first time, there are a few things you need to know. These little bits of information can be easily missed and the consequences can be damaging.
In this blog, we’re going to talk about something often overlooked: the franking machine’s die number, outlining what it is and how it works in tandem with the rest of your franking activities.
What is a franking machine die number?
A franking machine die number is unique to your franking machine and is shown on every franking print you make, just below the postage amount. If you need to find out what your die number is, check your franking mark as it will be shown there.
OK, I know what a die number is now. Can I use my franking machine?
Don’t use your franking machine until you receive your franking licence. You can apply for a licence through Royal Mail or through an approved supplier of franking machines.
When you receive your licence – whether through Royal Mail or an approved supplier of franking machines – it should have your die number printed on it.
As well as a unique franking machine die number, the licence should also include:
- Your business’ name and address
- Your franking machine’s serial number
- The address where the franking machine will be used (this must not be changed without Royal Mail’s prior written consent)
- The name and model number of the franking machine
It’s worth noting that Royal Mail can, at any point, make amendments to this information, as well as pass the information onto the authorised manufacturer, supplier or maintainer of your franking machine to ensure records are kept accurate and up to date.
What if the licence does not contain the above information?
If the licence does not contain the above information, particularly the franking machine die number matching your machine, contact Royal Mail or the approved supplier for further investigation. Unfortunately until this is investigated and resolved you won’t be able to use your franking machine.
If any of your details change – i.e. you move your business’ premises – you must notify Royal Mail and the franking machine supplier within 14 days.
Removal of dies and devices
If necessary Royal Mail can take steps to remove dies and franking machines in the following circumstances:
- If a user fails to comply with the Royal Mail Franking Scheme
- If the user’s licence is suspended or terminated
- If Royal Mail’s approval for a specific franking machine model is revoked
If any of the above circumstances apply, the user will have to provide Royal Mail and its agents access into the premises where the franking equipment is located for removal.
Keeping your franking machine in good working order
Under the terms of the licence and your agreement with Royal Mail, it is a legal requirement that you keep your franking machine in good working order. This means having it inspected at least once per year by a company approved to carry out the work.
Only Royal Mail approved suppliers (and Royal Mail) can inspect, maintain and repair franking machines. The rates and charges vary between companies so you should always research carefully to find the best match for your needs. You can find a full list of suppliers here.
As well as keeping your franking machine maintained, the impressions produced by your machine must be clear and legible.
How can DPS help?
As a Royal Mail approved franking machine supplier, we are authorised to inspect, maintain and/or repair franking machines.
If you are in the market for a new franking machine (or perhaps an upgrade), our experts are on hand to help and can find a solution that meets your specific requirements.
You can check out our services here, or why not evaluate postal solutions for your office using our Ultimate Guide?