In a world where numerous franking options are available, what makes a franking machine service unique is the supplier’s ability to meet the needs of its customers and provide them with a service that is second-to-none.
A lot of suppliers will compete based on price alone, but when it comes to retaining customers and delivering value over a long period of time, it’s all about the delivery of quality services and fostering long-term relationships with customers.
When done right, a relationship with your franking machine supplier should be long lasting and rewarding – and your supplier should be considered as an extension of your business’ team. The right supplier will go above and beyond to ensure you have a great experience and get the support you need.
And that’s why you need DPS. We don’t just offer the very latest in digital post technology but also a level of customer and franking machine service you won’t find elsewhere.
Putting a face to the business
Typically, franking machine suppliers engage with customers only over the phone, asking the minimum amount required to make a sale. On the phone, it’s generally cost that’s discussed: keep it cheap and cheerful, but beyond that, nothing more is asked. As a result, many franking machine suppliers fail to build that crucial relationship with their customers from the outset and instead rely only on “cheap” prices to win business.
However, at DPS we routinely visit our customers and try to identify further areas where we can enhance our franking machine service. Rather than a cold sales call to a customer to just sell a service, we’ll arrange to meet to discuss their requirements in-depth and see how else we can help. Following that conversation, we’ll assign a dedicated account manager who will devise a tailored franking machine service to meet their needs. We are the only major franking provider to offer this level of service.
We’re committed to providing an experience – not just a cost saving – and, on average, we visit our customers at least two to three times a year and provide them with nationwide coverage. We put a face to our name and our customers are always happy to see us.
We know that a relationship works two ways, so we build strong relationships with our customers. We help them to find the franking solutions, services and products they need as and when they need them. And we make the whole experience as easy as possible, every time. If you have consumables you need right away – we’ve got you covered. Need technical support either over the phone or on-site? No problem. And testament to the value of a strong relationship is the fact that our customers refer us to their business associates and acquaintances.
Tired of sitting around waiting for the support desk to open up? Constantly on hold while someone in the department finds the “right person” to assist you? When it comes to getting support, you want your queries and problems to be resolved right away, rather than spending up to an hour on the phone before being told “no one can help” – or worse still, not even getting through to the support desk.
At DPS, we pride ourselves on providing the highest level of customer service and delivering a solution that meets a business’ needs. We also recognise that problems with your franking machine service – or machine – can arise at any time – and that’s why we ensure that 94% of calls are dealt with via phone. We also have Service Level Agreements providing support within 4 hours to our standard 8 hours. In the event the problem is more serious, we have a next day guarantee, meaning we can get an engineer on-site by the next business day, or even sooner in most regions, meaning you suffer less downtime.
If you require more comprehensive support, we have a number of service plans available that deliver further value to your business, including dedicated on-site support, in-house mailing services, analyst support, equipment exchange and equipment relocation.
It’s all about you. When it comes to selecting a franking machine supplier you want to get the best value for your money and the best customer service possible. Don’t settle for just low prices, get a solution that meets your needs and a supplier that can continuously deliver value to your business.