The UK’s leading independent supplier of mailroom technology, The Mailing Room of Bury, Greater Manchester, has completed its biggest corporate acquisition to date, buying out Dunstable-based Digital Post Solutions (DPS) and adding around 40% to its growing user base.
One of the DPS joint founders, Terry Smart, is taking a well-deserved retirement, although his co-founder, Mark Steele, and fellow director, James Johnson, are joining TMR to help grow the newly-amalgamated business and integrate DPS accounts into the organisation. Members of the DPS service and operations team, including Operations Manager, Peter Thompson, and Account Manager, David Smith, are also switching to TMR, ensuring continuity of service.
Currently celebrating its 21st anniversary, TMR has pursued this important deal for some time, since it was felt there was a good fit between both organisations’ operating styles, each with a strong emphasis on customer support, dedicated account management and state-of-the-art mailroom technology. Apart from adding considerable market know-how and expertise, the deal brings a substantial tranche of user installations, still more in-depth knowledge of automated folder-inserter systems and greater market presence within the Home Counties and M25 corridor.
Now with a market foothold throughout the country, TMR has developed a strong portfolio of mailroom supplies and services, filling a gap between proprietary manufacturers and the nation’s business customers, offering nationwide equipment installation, licensed inspection, servicing and repair, as required by Royal Mail for franking purposes, and a class-leading online sales operation covering consumables, spares and accessories. Its customer database will now exceed 7,500 accounts, embracing private, public and voluntary sector organisations, multinational corporations, government agencies, local authorities and enterprising SME’s.
“Although digital substitution of letters and cards has impacted on the domestic postal market, the business sector is still holding up well,” says The Mailing Room’s Group MD, Ian Davidson. “Mail is seen as a medium of authority in the business world, for circulating invoices, membership drives, electoral notices, confidential healthcare information and the like, while commercial emails have been hampered by the impact of GDPR and the need to obtain consent.
“At the same time,” he continues, “Royal Mail parcel traffic has risen almost 6% and more independent carriers are entering the market. So, with parcel shipping volumes on the rise, multi-carrier usage the norm, and increasing shipping fees and size ratings, hard-pressed business users need technology that takes the guesswork out of parcel and package shipping.”
To this end, TMR has introduced an innovative range of automated parcel shipping solutions, which also give access to the best possible delivery rates. For business letters, it offers a whole range of Mailmark-enabled franking machines, powered by market leaders Pitney Bowes and Neopost, which maximise mailroom productivity and save a third on postage stamps. Whilst for bulk mailings, its folder-inserters, compile and monitor content to ensure security for the recipient, fill envelopes and stack them ready for franking, greatly outstripping manual procedures for speed and efficiency.
“Today’s mailroom technology, including the latest all-in-one solutions, has a lot to offer busy organisations and we can provide them with resources that install the latest equipment, keep it operating smoothly, supply the essential inks, labels and spares, and minimise downtime,” concludes Davidson.
For any further inquiries please call the DPS office on 0870 730 0138 or The Mailing Room on 0800 019 2033.