Choosing a franking machine supplier: Five things to look out for

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Choosing a franking machine supplier: Five things to look out for

For most small business owners and office managers, getting a good price is one of the most important factors in any purchase decision. A good price ultimately allows SME owners and office managers to cut costs and redirect finances elsewhere. However, getting a better price doesn’t always equate to a better deal, and there are other factors above and beyond just the price of a product or service that need to be considered if you are to get the best value for your money.

To understand how the right franking machine can help save you money, read our  eBook.

And such is the case with franking machine suppliers. In a marketplace where there are numerous franking machine suppliers – all of whom offer very similar products at very similar price brackets – you need to look beyond the price of the products you are interested in and actually determine what value the franking machine supplier can provide your business. Affordable products are great, yes, but what about the quality of the products? Are those products sold by an approved supplier? Are you getting the best advice on what products/services you should consider? These are just a few things to keep in mind when choosing a franking machine supplier.

In this blog, we’ll share five things you should look out for when choosing a franking machine supplier.

1. Royal Mail approved

Instead of purchasing, leasing or renting a franking machine from any franking machine supplier, buy from a Royal Mail approved supplier.

Royal Mail approved franking machine suppliers have undergone a detailed application process and have been authorised by Royal Mail to inspect, maintain or repair franking machines.

So, if you want the best service, quality, maintenance and support for your franking machine, Royal Mail approved is the way to go.

2. A wide range of products and services 

Buying a franking machine is just the beginning: you also need to think about consumables such as ink and envelopes, as well as franking machine updates and maintenance should you need support in the future.

Instead of buying your consumables from other suppliers and enlisting another franking machine supplier for ongoing franking machine maintenance and support, try to find a supplier that can deliver all of the above as part of a single package. Not only will it be cheaper for your business, these suppliers will have comprehensive franking packages available to suit the needs and requirements of your business.

3. Dedicated account management 

We all get frustrated when we have to explain to a customer service representative that we have already spoken to someone in the department about our issue. We get transferred around the customer service department until we reach the person we last spoke to.

With a dedicated account manager, however, this can be avoided.

A dedicated account manager is solely responsible for your business and makes sure that your every franking need is met. Rather than being transferred to every individual in the department, a dedicated account manager will talk to you to ascertain your problem, log that problem and speak with you to find a solution.

The benefits of having a dedicated account manager are extensive:

  • You have a knowledgeable single point of contact who is aware of your requirements and circumstances
  • You have someone who understands how your business operates and can assist you in finding the best solutions to benefit your business
  • You get a personal service and someone who will go the extra mile to ensure your business needs are met

A dedicated account manager is very much an extension of your business – and over time, as you continue to work with them, they become a key part of your operations and a trusted advisor for all things franking.

4. Finance options

Flexible payment options are pretty much standard in today’s product/service purchase environment – and it’s no longer enough to offer customers a single way of paying, be it in-store or online.

You no doubt want to manage your business finances in a sensible and strategic way – and spending a huge chunk of your budget right away on franking machines is far from ideal.

On that basis, look for a supplier that can provide your business with flexible finance options that allow you to access the latest franking machines, technology and customer service support for an affordable monthly fee. Not only will you be able to manage your business’ finances, but also access the best franking solutions to help grow and improve your franking function.

5. Experienced and trusted

Finally, you want to look for a franking machine supplier that is experienced and trusted in the industry.

With an experienced supplier, you can rest assured that they know what they are doing and have helped businesses just like yours in the past. They will be able to quickly ascertain your requirements, devise a franking machine solution to fit your business, and draw up a finance plan to help you get the most out of your franking machine(s) without putting a massive hole in your wallet.

Trust is also important when it comes to choosing a franking machine supplier – you want to work with a supplier that is held in high regard by its clients and has a number of positive reviews and testimonials from customers.


Ultimately, the franking machine provider you choose should not only be a trusted supplier – but also a trusted expert you can rely on to deliver the best franking machine solutions for your business. Your supplier should be more than just a supplier – they should be a partner and an extension of your business – and that’s exactly what DPS can provide.

With over 40 years of industry experience and more than 2,500 clients across the UK, DPS is a trusted, Royal Mail approved supplier of postal services, copiers and franking machines. We offer the latest digital post and print management solutions, dedicated account management, flexible finance options and multi-site management and machine maintenance. By working with DPS, you can rest assured that you have a franking machine supplier and partner for life.  

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